Returns and Exchange Policy
At our Dermaessnetia (Medcart Healthcare), we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our returns and exchange policy below:
1. Return Eligibility
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● You may return any product within 2-3 days of receiving it.
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● The product must be in original packaging and unopened.
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● Items that have been opened, used, or damaged by the customer cannot be returned.
2. No Charges for Returns
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● We do not charge any fees for products returned after timely delivery.
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● As long as the product meets our return eligibility criteria, you will not incur any costs.
3. Initiating a Return
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● To initiate a return, please contact our customer service team via email, phone or our website’s contact form. Email healthcaremedcart@gmail.com, Phone +91 74000 87878 (10am–6pm, Monday–Saturday)
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● Provide your order number and a brief description of the reason for the return.
4. Refund Process
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● Once we receive the returned product in its original condition, we will begin processing your refund.
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● Refunds will be processed within 24-36 hours of receiving the returned item.
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● The refund will be issued to the original payment method used for the purchase.
5. Damaged Products
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● If your product is damaged during transit, we will replace it free of cost.
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● Please report any damages within 48 hours of receiving the product, including photographs of the damaged item for verification.
6. Exchange Policy
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● If you wish to exchange an item for a different product, please follow the return process outlined above.
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● Once we receive the returned item, you may place a new order for the desired product.
7. Shipping Costs
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● Customers are not responsible for return shipping costs unless the product is damaged by customer.
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● We recommend using a track-able shipping service or purchasing shipping insurance for items over a certain value.
8. Customer Support
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● For any questions or concerns regarding our returns and exchange policy, please reach out to our customer support team.
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● We are here to assist you and ensure a smooth return experience.
Thank you for choosing our dermaessentia (Medcart Healthcare). We appreciate your trust in us and are committed to providing you with high-quality products and excellent customer service.
Note : All policies outlined herein are subject to change at the discretion of the company owners. We reserve the right to modify, update, or amend these policies as necessary. Customers will be notified of any significant changes, and it is the responsibility of the customers to review the policies regularly for any updates. Continued use of our services following any modifications constitutes acceptance of the revised policies.